HEALTHCARE OPERATIONS

Healthcare operations don't live in one system. Henswick connects the handoffs.

Connect intake, scheduling, referrals, authorizations, records and administrative systems so operational work moves without repeated re-entry.

Discuss your workflow

Authorization recorded — scheduling workflow advanced

Henswick — Healthcare Operations Workflow Synced

Received 4m ago referrals

New referral received from the referring office — operations case opened for intake

referral:read case:write intake:queued

Completed 19m ago intake

Intake packet completed on case HC⁠-⁠2071 — scheduling queue updated to ready

intake:read case:write status-updated team-notified

Updated 37m ago authorizations

Authorization status updated on HC⁠-⁠2058 by the payer — case advanced to scheduling

auth:read case:write queue:updated

Scheduled 1h ago scheduling

Appointment scheduled for HC⁠-⁠2049 by the scheduling team

Updated 2h ago billing

Billing record updated for HC⁠-⁠2041 — administrative records synchronized

Updated automatically as operational events move

Automations Workflow actions triggered by administrative events

Referral Case Create v2.4 · 3d ago Active

Configure Remove

Creates an operations case when a new referral is received.

referral source case history

Intake Completion Sync v1.8 · 1w ago Active

Configure Remove

Updates the scheduling queue when intake is marked complete.

intake record queue status

Authorization Advance v2.1 · 5d ago Active

Configure Remove

Advances the case once the payer's approval is recorded.

payer decision audit trail

Document Status Update New Available

Enable

Updates record status when a required document is received.

Billing Handoff Notice Coming soon Preview

Request access

Notifies billing when a service is recorded complete.

more automations

Henswick is tracking 47 open items across 5 operations queues. Live

Open cases

Awaiting documents

Case throughput

Week Month Quarter Year

132 cases completed this month · steady

Operations queue

New referrals 9 ready

Intake incomplete 8 waiting

Authorizations 12 in review

Scheduling 11 ready

Document follow-up 7 follow-up

Handed to billing 34 complete

Auto-sync

Keeps every connected system aligned without a manual refresh.

CRM / Intake

last sync: 2 minutes ago

28 rules in workflow-config 5 exceptions routed

Scheduling

last sync: 14 minutes ago

3 cases pending

Referral / Case Management

last sync: 1 hour ago

document packets queued

Billing / Revenue Operations

never synced

not connected yet

more systems

Status Scans

Scans the case system for recorded authorization updates.

Running

Reporting Sync

Posts synchronized case status to operations reporting.

Running

THE PROBLEM

The case moved forward once. The systems around it did not move together.

A referral is accepted for scheduling. Intake, authorization, scheduling, records and billing each track the same case — and each is usually updated by a different team, at a different time.

OPERATIONS CASE HC⁠-⁠2064

ONE ADMINISTRATIVE EVENT · 10:15

Referral accepted for scheduling

New referral Accepted by the referral team Next step: scheduling

WHERE THE CASE IS Ready to schedule

04 Scheduling CASE IS HERE

Accepted for scheduling case system written 10:15

In step

HANDOFF BOARD · WHERE EACH SYSTEM SHOWS HC⁠-⁠2064 Where each system stood at 11:30 the same day

01 Referral

Referral received CRM / intake written 08:40

3 stages back

02 Intake

Intake incomplete intake forms written 09:05

2 stages back

02 Intake

Document missing documents not filed

2 stages back

03 Authorization

Authorization pending authorizations written Tue 16:20

1 stage back

04 Scheduling

Scheduling not ready scheduling written 09:05

Not queued

05 Billing

Billing case not opened billing no record

Not opened

The case moved forward once. At 11:30, six of the seven places that track it still show an earlier stage — and each team is working from a different one.

HOW IT WORKS

The decision stays with your staff and payers. Henswick carries the handoffs around it.

Henswick receives the administrative event, checks the required information is complete and routes the case to whoever is responsible. Once their decision is recorded in your existing process, it updates each connected system and confirms they agree.

ROUTING SLIP · HC⁠-⁠2064 One case, six handoffs, in order

NO. HANDOFF WHAT HAPPENS RESPONSIBLE ON THE RECORD

01 RECEIVE

The referral, form or status change arrives once, with its source

HENSWICK logged

02 VERIFY

Required administrative information is checked for completeness

HENSWICK complete

03 ROUTE

The case goes to the team or system responsible for the next decision

HENSWICK routed

04 REVIEW

Your staff, reviewer or payer decides in the process already in place. Henswick waits here.

YOUR TEAM OR PAYER decision recorded

05 UPDATE

The recorded status is written to each connected administrative system

HENSWICK updated

06 CONFIRM

Statuses are compared across systems and the operations team is notified

HENSWICK confirmed

STATUS COPIED TO intake · scheduling · authorizations · documents · billing · reporting

One case. Six handoffs. Review and authorization decisions stay with the people and payers responsible for them — Henswick does not make clinical or coverage decisions.

OPERATIONAL FRICTION

The work that fills the gap between the case and the systems

Referral intake Re-entered manually

Authorization follow-up Chased by email

Scheduling handoffs Waiting on status

Billing handoff Copied to another record

WITHOUT HENSWICK

Approval recorded ⤍ Email scheduling ⤍ Update the case ⤍ Re-key the record ⤍ Tell billing

WITH HENSWICK

Approval recorded → Systems updated → Operations notified

A REAL SCENARIO

An authorization is approved. Henswick carries the update through the administrative workflow.

Scenario · Authorization Approved Live

CASE HC⁠-⁠2064

APPROVAL by the payer

SYSTEMS 6 in step

1 Approval recorded from the payer's system Recorded

2 Case status updated to approved Updated

3 Scheduling queue advanced for the case Moved

4 Required records synced across systems Synced

5 Operations team notified of the change Sent

6 Billing workflow prepared for handoff Ready

THE ENVIRONMENT

Every healthcare operations stack is different. The administrative handoffs are familiar.

Henswick doesn't replace your intake, scheduling, case management or billing systems, and it doesn't make clinical or coverage decisions. It sits between them, so a recorded change reaches every system without being re-entered on the way.

HENSWICK — ORCHESTRATION LAYER Every system below sits on it

BEFORE SERVICE

CRM / Intake

Where referrals and requests first arrive

referrals · intake

Referral / Case Management

Where cases are opened, routed and tracked

cases · status

COORDINATE

Scheduling

Where appointments and resources are booked

appointments · queues

Authorization / Review

Where payer and staff approvals are recorded

requests · approvals

BACK OFFICE

Document Management

Where forms, packets and records are held

forms · records

Billing / Revenue Operations

Where completed services are billed

billing · status

Swap any system in this picture for the one you actually run. The administrative handoffs between them stay the same.

Still coordinating referrals, scheduling and administrative updates across disconnected systems?

Discuss your workflow

Henswick connects the workflow around the healthcare operations systems you already use.