THE PROBLEM
One quality hold has to reach six systems. Most of them hear about it late.
A quality hold is placed on a work order once. The quality record, the work order, production status, material availability, planning and reporting all have to reflect it — and each is usually updated by a different person, at a different time.
WORK ORDER
WO-4187
ONE PRODUCTION EVENT · 14:06
Quality hold placed on Work Order WO-4187
LINE 2
OP 30 OF 50
QTY 480
LOT 0612-B
ON HOLD
PLACED BY QUALITY · 14:06
STATE BOARD · WO-4187 AS EACH SYSTEM SHOWS IT
Where each system stood at 15:00 the same day
quality system
Quality record
SHOWS
Hold open
written 14:06
In step
work orders
Work order state
SHOWS
On hold
written 14:09
In step
production
Production status
SHOWS
In production
written 13:40
Not updated
inventory
Material availability
SHOWS
Available
written 11:52
Not updated
planning
Planning and supply
SHOWS
On schedule
06:00 run
Next run 06:00
reporting
Operations report
SHOWS
0 holds open
14:00 batch
Batch at 16:00
The hold was placed once. Fifty-four minutes later, four of the six systems that depend on it still show the order moving — and nothing in the stack shows that they disagree.