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SERVICENOW

Connect ServiceNow to the workflows around it

Henswick reads from, writes to, and acts on ServiceNow records — completing the steps in admin portals, browser tools, and business applications that your service workflows still depend on, then writing the result back into ServiceNow.

Discuss your ServiceNow integration

What can be connected

SERVICENOW SIGNALS
Incident or request created
State or status changes
Approval completed
Assignment group changes
Task or change record reaches a defined stage
HENSWICK LOGIC
Map data Apply rules Validate Route Hold exception
BUSINESS OUTCOMES
✓Complete an action in a browser-based admin portal
✓Create or update a record in an ERP, asset, or CRM system
✓Retrieve data from an external application and write it back to ServiceNow
✓Perform a legacy or internal-system step with no clean API
✓Update the ServiceNow record with status, reference, or result

Illustrative — the exact triggers and actions depend on how your ServiceNow instance is configured.

Example workflows

SERVICENOW → HENSWICK → ADMIN PORTAL

Approved request to external admin action

A ServiceNow request is approved, Henswick completes the required action in the external admin portal, then confirms the result back on the ServiceNow record.

  1. A ServiceNow request is approved
  2. Henswick completes the required configuration or account action in the external admin portal
  3. The confirmation and reference are written back into the ServiceNow record
Build this workflow →
SERVICENOW → HENSWICK → ERP/ASSET SYSTEM

Task completion to asset update

A ServiceNow task or change reaches the required status, Henswick updates the matching record in your ERP or asset system, then confirms the result back in ServiceNow.

  1. A ServiceNow task or change reaches the required status
  2. Henswick validates the record and updates the matching asset or ERP record
  3. The resulting reference and status are written back into ServiceNow
Discuss this integration →
EXTERNAL EVENT → HENSWICK → SERVICENOW → BUSINESS SYSTEM

External event to service operation

An event or request is collected from a monitoring tool or portal, Henswick creates the ServiceNow record for service management, then continues the required action into the business application and reports the result back.

  1. An event or request is collected from a monitoring tool or portal
  2. Henswick creates or updates the corresponding ServiceNow record
  3. Henswick completes the required action in the downstream business application
  4. The result and status are written back into the ServiceNow record
Build this workflow →

Need to connect ServiceNow with something else?

Henswick builds integrations beyond what’s listed here — for any system already in your stack.

Talk to us about your systems →
Your system connects through Henswick to HubSpot, Jira, SAP, Google Sheets, Zendesk, Snowflake, QuickBooks and more apps

ServiceNow connects with the systems you already run

SAP SAP
NetSuite NetSuite
ServiceNow ServiceNow
Jira Jira
Slack Slack
Google Sheets Google Sheets
QuickBooks Online QuickBooks Online
Microsoft Teams Microsoft Teams

Have a ServiceNow workflow that still depends on manual work?

Discuss your integration

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